Warranty & Refund Policy for BR-CONTAINERS.com
At BR-CONTAINERS.com, we are committed to providing high-quality containers that meet and exceed your expectations. Our Warranty & Refund Policy is designed to ensure customer satisfaction and address any issues related to product defects or returns.
Warranty Coverage
We guarantee that all our containers are wind and weather-tight and free from defects for a specified period from the date of purchase. Our warranty covers issues related to the functionality of cargo doors, cargo door seals, and roll door mechanisms. However, it does not cover cosmetic defects such as chipped paint, rust buildup, or damage due to handling, loading, or harsh weather conditions.
Under our warranty obligation, we will repair or replace defective parts/products at our discretion within the warranty period. For more information on out-of-warranty repairs or warranty claims, customers can contact us at contact@br-containers.com.
Refund Policy
Refunds are considered on a case-by-case basis and are not offered for any modifications or costs incurred due to transportation or handling. Customers may be eligible for a refund if the product is returned in its original condition within a specified timeframe. Please note that all deposits are non-refundable.
For warranty claims or refund requests, customers should follow these steps:
- Contact our customer support team at contact@br-containers.com to initiate the process.
- Provide details of the issue, including photos if necessary, to support your claim.
- Our team will assess the claim and provide instructions on the next steps, whether it involves repair, replacement, or refund.
It is important to note that our Warranty & Refund Policy is subject to the terms outlined on our website and may be updated periodically. We strive to address customer concerns promptly and ensure a positive experience with our products.
Effective Date
This Warranty & Refund Policy is effective as of April 25, 2024.